Frequently asked questions

We aim to dispatch every order from Cape Town within two working days. Main centres usually receive within 2–3 working days after dispatch, regional addresses 3–5 working days.

Delivery is free nationwide on orders over R500. Below that a flat courier fee is shown at checkout — no codes, no tiers, no surprises.

You will get a waybill number by email once the courier collects. The full tracking timeline also lives under Orders in My account.

Yes, by arrangement from Prime Park, Printers Way, Montague Gardens, Mon–Fri 09:00–16:00 SAST. Message us with your order number first.

All payments run through Payfast. On the secure Payfast page you can pay by card, Instant EFT, SnapScan, Zapper or Mobicred.

We never see or store your card details. The site is served over SSL and payment happens entirely on Payfast's PCI-compliant gateway.

Yes — clubs, coaches, retailers and race organisers get trade terms. Send us your details via the wholesale enquiry option on the contact page.

For efforts over 90 minutes, target 60–90 g of carbohydrate per hour. That is roughly two to three Energy Gels, or two Roctane gels plus a bottle of Drink Mix. Build up gradually in training — the gut adapts.

Roctane carries more sodium and more amino acids, plus higher caffeine options. Use Energy Gel for marathons and shorter, and Roctane for ultras, stage races, Ironman and hot, humid conditions.

A few sips help, yes. GU gels are formulated at a concentration that works with the fluid you are already drinking — you do not need to wash them down with a full bottle.

Options run from caffeine-free through 20 mg, 35 mg and up to 40–70 mg in Roctane. Every product page lists the exact milligrams per serving.

While GU Energy products are formulated to support active lifestyles, we recommend consulting with a healthcare professional before using any energy supplements during pregnancy or breastfeeding.